AC
AI Chatbots & Customer Support Agents
Build AI chatbots that answer customer questions around the clock. Learn to design conversations, train a bot on your own documents, connect it to your website and WhatsApp, and offer chatbot services to businesses.
What you will learn
- How chatbots and AI agents work
- Designing helpful conversations and a brand tone
- Building a no-code chatbot for a website
- WhatsApp business chatbots
- Training a bot on your own documents and FAQs
- Handing over to humans, safety and guardrails
- Testing, analytics and improving answers
- Pricing and selling chatbot services
AI skills included
- Writing system instructions that keep a bot on-topic
- Using your own documents as the bot knowledge base
- Measuring and improving customer satisfaction